Terms of Use – Taqt
Effective Date: July 29, 2025
These Terms of Use ("Terms") govern your access to and use of Taqt Solutions and Services provided by Taqt and its subsidiaries. These Terms form a legally binding agreement between Customer and the relevant Taqt contracting entity based on Customer’s location.
1. Scope and Contracting Entity
These Terms apply to you according to your geographical location:
- If you are located in the United States or Canada, you are contracting with Taqt Americas Corp, headquartered at 3010 Santa Fe Ct, 1st Floor, Missoula, MT 59808, USA. These Terms are governed by the laws of the State of Montana. Disputes are subject to binding arbitration under the American Arbitration Association rules in Montana.
- If you are located outside the United States or Canada, your agreement is with the Taqt entity responsible for your country or region, as outlined in Section 2. These Terms are governed by French law, and any dispute arising out of or relating to them shall fall under the exclusive jurisdiction of the Commercial Court of Paris.
Please contact us at contact@taqt.com for further information on the appropriate Taqt contracting entity applicable to your region.
2. Service Operator
Taqt provides its Services through various legal entities, each responsible for specific territories:
- Taqt Americas Corp (USA & Canada): 3010 Santa Fe Ct, 1st Floor, Missoula, MT 59808 – americas@taqt.com
- Taqt Solutions (Global Operations): 53 avenue de Saint-Simond, 73100 Aix-les-Bains – contact@taqt.com
- Taqt France (France): Aix-les-Bains, France
- Taqt Iberia (Spain & Portugal): Madrid, Spain
- Taqt MEA (Middle East & Africa): Dubai, UAE
- Taqt GmbH (Germany, DACH & Nordics): Berlin, Germany
- Taqt UK & Ireland: Edinburgh, Scotland
3. Agreement to the Terms
By using our Services, placing an order, or signing a quotation, you acknowledge that you have read and accepted these Terms, as well as the Taqt Privacy Policy. Continued use of the Services following any update of these Terms constitutes acceptance of those changes. If you do not agree, you must stop using the Services immediately.
4. Services and Access
Taqt offers hardware devices ("Solutions") connected to a SaaS platform ("Platform") for use in facility management and operations.
Access is limited to:
- Legal entities acting through an authorized representative;
- Individuals acting professionally with full legal capacity.
5. License and Restrictions
You receive a non-exclusive, non-transferable, revocable license to use the Platform for internal business purposes, for the duration of your subscription. Unauthorized actions such as reverse engineering, resale, or misuse are strictly prohibited.
Taqt retains all intellectual property rights. Any copying, reproduction, or competitive use without consent is subject to legal action.
6. Ordering, Account, and Support
Orders may be placed via Taqt’s website or upon receiving a signed quotation. Upon placing an order, an account will be created in your name, allowing access to a personal dashboard where you can manage your use of the Services. You are responsible for keeping your login credentials secure and must notify Taqt promptly if you suspect unauthorized activity.
Taqt provides preconfigured and ready to install solutions by Customer in accordance with the technical documentation, user manuals, and setup guides provided by Taqt. However, should the Customer require assistance due to internal constraints or project-specific conditions, Taqt may offer additional on-site installation, training, or configuration services. Such services are not included by default and will be subject to a separate written quotation and prior acceptance by both Parties.
7. Subscription, Pricing, and Payment
Subscriptions are annual by default and renew automatically unless cancelled 60-days prior to the renewal date. In some exceptional cases, monthly subscriptions may be agreed upon, as explicitly specified in the signed quotation. Some Customers may enter into longer contractual commitments as explicitly specified in their signed quotation.
Taqt reserves the right to change pricing with a 60-day notice. Taqt also reserves the right to suspend subscription services in the event of late or non-payment. Clients will be notified via email at least 10 business days prior to any pending suspension, allowing time to remedy the issue. Unless otherwise agreed upon, payment terms are Net 30. Late payments are subject to a 1.5% monthly interest on unpaid balances.
8. Right of Withdrawal (EU Only)
Applicable to professionals with fewer than five employees not operating in a competing field. The right of withdrawal may be exercised within 14 working days of receipt.
Products must be returned unused, in original packaging, and accompanied by proof of purchase. Customer bears return costs. Refunds are processed within 14 days of receipt and inspection.
9. Warranty
Taqt warrants that any hardware provided will be free from defects in materials and workmanship under the following conditions:
- For purchases: the warranty period is twelve (12) months from the date of delivery.
- For leases: the warranty period extends up to thirty-six (36) months, aligned with the duration of the lease agreement.
The warranty applies only if:
- Equipment is used under normal conditions, in accordance with accompanying documentation, and installed indoors in a climate-controlled setting;
- A valid, active subscription is in place throughout the warranty period.
Only batteries recommended or approved by Taqt must be used (Use Lithium AA / LR6 Energizer Ultimate Lithium for TaqtOne. Refer to the user manual for other equipment). Use of unauthorized batteries voids the warranty.
Taqt may, at its discretion:
- Repair the hardware using new or refurbished parts;
- Replace the unit with new or refurbished hardware.
Warranty exclusions include:
- Consumables (e.g., batteries);
- Cosmetic and any physical damages;
- Accidents, misuse, or unauthorized modifications;
- Lack of connectivity coverage (2G, LTE-M, LTE, NB-IoT, depending on the device used);
- Incompatible or unauthorized third-party use.
Outside of warranty coverage, hardware replacement costs will be charged at full retail value.
10. Equipment Lease
When Taqt equipment is leased:
- Customer is responsible for its custody and proper use from delivery until return.
- Equipment must be protected from damage, loss, or theft.
- Customer bears all risks from the moment of receipt.
In the event of damage, loss, or theft, Customer must notify Taqt immediately with all relevant details.
Taqt may recall or modify equipment at any time. Upon request, Customer must:
- Stop using the equipment;
- Remove batteries;
- Return it promptly per the Returns procedure.
Leasing does not confer ownership. Equipment remains Taqt’s property. Taqt reserves the right to request return of leased equipment upon lease termination. If equipment is not returned per Taqt's timeline and instruction, Customer must pay the device at full retail value.
11. System Requirements and Security
Customers are responsible for internet access and compatible infrastructure. Taqt recommends 1 Mbps upload speed.
Taqt ensures reasonable security of its systems but cannot guarantee against all third-party intrusions.
12. Privacy and Data Use
Taqt owns all data generated via its Solutions. Customers may access and use such data only during the subscription.
Taqt may anonymize and analyze this data to improve its services. Upon contract termination, data access ceases.
Full policy available at https://www.taqt.com/privacy
13. Updates
Taqt may automatically deploy updates to its software, firmware, or devices. Continued use implies acceptance of these updates. Older versions may become unsupported.
Customer is responsible for ensuring that Taqt devices remain connected to the network to enable the proper delivery of firmware updates. Failure to maintain connectivity may result in the device becoming outdated and permanently unserviceable, requiring full-price replacement.
14. Intellectual Property and Trademark Use
14.1 License of Use
TAQT grants the Customer a non-exclusive, non-transferable license, for the duration of the Agreement, to use the Solutions (hardware and software), Products, and Application Services solely within the scope of its professional activities. This license is strictly limited to the use defined in the Agreement and does not confer any ownership rights to the Customer.
14.2 Use of TAQT’s Trademarks and Distinctive Signs
TAQT authorizes the Customer, for the duration of the Agreement, to reproduce its logos, trademarks, trade names, or any other distinctive signs on the Customer’s commercial materials (website, brochures, presentations), under the conditions defined by TAQT. Any other use requires TAQT’s prior written approval. The Customer must not use these elements in any way that may cause confusion regarding the nature of the commercial relationship between the Parties. This authorization does not grant any intellectual property rights to the Customer.
14.3 Use of the Customer’s Trademarks and Distinctive Signs
The Customer authorizes TAQT, for the duration of the Agreement, to reproduce its logos, trademarks, trade names, or any other distinctive signs on TAQT’s commercial materials (website, case studies, brochures), in accordance with the conditions defined by the Customer. Any other use must be expressly authorized in writing by the Customer. TAQT agrees to avoid any confusion regarding the nature of the relationship between the Parties and shall not claim any ownership rights over the materials provided.
14.4 Notification of Infringement or Violation
Customer agrees to promptly notify TAQT of any act of infringement, unfair competition, or violation affecting the Products, Services, or TAQT’s intellectual property rights that it becomes aware of. TAQT reserves the right to take any legal action necessary to stop such acts.
15. Modification of Terms
Taqt reserves the right to amend these Terms at any time without notification. Updated Terms will be published on the Taqt website. Continued use after changes implies acceptance. If you do not agree, you must cease using the Services.
16. Liability and Indemnification
Taqt provides the Services “as is” and makes no warranties, express or implied, regarding their performance or availability. Taqt shall not be liable for:
- Network or hardware limitations;
- Force majeure events;
- Incompatibility with Customer systems;
- Indirect, incidental, or consequential damages of any kind.
Taqt Services are not intended for use in life-critical or safety-critical systems. All data provided by the Services is for informational purposes only and is not legally or operationally binding.
All use of the Products is carried out under the exclusive control, supervision, and responsibility of the Customer. Taqt cannot be held liable for any use that is non-compliant with the documentation, abnormal, negligent, or contrary to applicable regulations.
Any use of the results obtained through the Products is the sole responsibility of the Customer. As part of their professional duty of care, the Customer must verify the consistency and accuracy of results with each use.
Taqt expressly disclaims any liability for indirect damages the Customer may incur.
In any event, Taqt’s total liability shall be limited to the amount of fees paid by the Customer in the six (6) months preceding the incident giving rise to the claim.
The Customer agrees to indemnify, defend, and hold harmless Taqt from any third-party claims, damages, or liabilities resulting from misuse of the Services, non-compliance with these Terms, or any breach thereof.
17. Termination
Taqt may suspend or terminate access due to unpaid fees or contractual breaches.
Upon termination:
- Services end and the account is closed;
- Data may remain accessible for 3 months for retrieval;
- No refunds are issued unless expressly stated in the Agreement.
18. Export Compliance
Customer agrees to comply with U.S., EU, and international export laws, based on their jurisdiction of operation. Misuse, re-export, or unauthorized transfer of equipment is prohibited.
19. Severability
If any clause is found unenforceable, the remaining Terms remain valid.
20. Entire Agreement
These Terms represent the full agreement between the Parties and override any previous oral or written agreements unless explicitly stated otherwise.
21. Contact
Customers may contact the appropriate Taqt entity per Section 2 for questions or support.