Measure passenger satisfaction in real time
Enhance your airport journey with our smart solutions for passenger satisfaction and cleaning traceability.
Benefits
Improve passenger experience
Equipped Airports
Airports on board with Smart Cleaning
Click on the map to explore each location.
Smiley Satisfaction Survey device
To enhance customer satisfaction
- Low-energy E-ink display showing the last 6 cleaning/maintenance rounds.
- Three contact or contactless smiley buttons for users to rate their satisfaction with cleanliness.
- NFC tag for easy check-in by cleaning staff.
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Traceability device
To reassure occupants
- Low-energy E-ink display showing the last 6 cleaning rounds.
- NFC tag for easy clock-in and clock-out of cleaning staff.
Taqt platform
(or the platform of your choice)
To view your data
- Receive an e-mail or text message as soon as a service request is made by the user.
- Import your agents' schedules into the online platform.
- Create reminders and follow-up alerts.
Testimonial
Our clients say it best
“The devices provide three types of data: the occupancy level per restroom, passenger satisfaction per restroom, and the number of interventions that took place each day. The data we have allows us to adjust the service and address issues almost in real time, as alerts are generated via text and sent directly to our cleaning provider. (…) I would highly recommend this solution to other airports, especially this trio of data—occupancy levels, number of interventions, and passenger satisfaction—which gives us a complete 360° view of the service, enabling us to manage it more effectively.”
- Audrey Clémenceau, Customer Satisfaction Manager, Bordeaux Airports
Locations
Set up your device in...
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