UK shoppers in 2025 expect frictionless, efficient, and enjoyable retail experiences. 80% of UK adults abandon purchases due to poor in-store conditions, including long queues, lack of assistance, and unmaintained spaces.
With e-commerce offering convenience at the tap of a screen, customers expect an even better experience in-store. In 2025, physical stores are expected to go beyond transactions and deliver a superior customer journey.
.jpg)
Digital tools to improve customer experience
Including digital tools doesn’t need to be expensive. There are a lot digital tools that can help your store improve customer experience.
- Self check-out: reduces queues and speeds up the payment process.
- Contactless payment options: allows faster, seamless transactions.
- Digital queue management: allows customers to take a virtual ticket and wait their turn efficiently.
.jpg)
Digital tools to enhance customer satisfaction
Taqt’s digital solutions for retailers help enhance the in-store experience by improving operational efficiency, service responsiveness, and overall satisfaction. Here’s how:
- Real-time service feedback: our Smiley satisfaction survey devices for retail allow customers to instantly rate their experience, helping retailers identify low satisfaction levels and adapt their services accordingly.
- Secure rolling QR codes: our rolling QR codes can help customers give detailed feedback. This helps retailers identify key pain points and react quickly to issues like slow checkout times, product availability, or staff responsiveness.
- Smart cleaning & maintenance alerts: a well-maintained store keeps customers engaged longer. Our digital tools allow customers to report any issues, and ultimately ensure that restrooms, fitting rooms, and high-traffic areas remain in top condition without wasting staff resources.
-min%201%20(1).png)
- Data-driven decision making: our online platform allows retaileres and managers to view their collected data and analyze it to improve customer experience. By collecting and analyzing customer interaction data, retailers can adjust staffing, optimize store layout, and improve response times, leading to a smoother shopping experience.
-min.png)
From clean, well-organized stores to fast, efficient service, retailers using Taqt’s solutions create an environment where shoppers feel valued, comfortable, and more likely to return.
📢 Want to improve your store’s customer experience? Let's talk! Meet us at The Cleaning Show, March 18-20 at ExCeL London, Stand A27.
🎟 Register now here.
Customer-first experience
As customer expectations evolve, UK retailers need to embrace digital solutions to stay competitive. Whether it's improving store cleanliness, enhancing service speed, or providing instant feedback, digital tools can significantly elevate the customer experience. By implementing the right technologies, retailers can create a more seamless, personalized, and efficient shopping environment. As a result, they’ll see increased customer satisfaction, higher loyalty, and ultimately, better sales performance.
➡️ Retailers: let’s elevate your customer experience in 2025!
