Cleanliness in FM: Why Occupant Feedback Matters

Clean Restrooms: The Hidden Key to Customer Retention

A 2022 report from ServiceChannel revealed that in retail, 1 in 6 customers has encountered a dirty restroom, and 1 in 5 says they wouldn’t return to a store with unclean facilities. The cleanliness of public restrooms remains one of the top irritants for users across any public-facing building.

Clean Facilities Don’t Stay Clean for Long

Even with your cleaning team working diligently and professionally, a spotless restroom can quickly turn into a high-alert situation. Take an airport, for example: if a 747 lands and all passengers make a restroom stop, all cleaning efforts can be wiped out in minutes. Moving from scheduled cleaning to demand-based cleaning requires real-time data to be effective.

Data-driven Cleaning with Taqt

As we discussed in a previous article, an adaptable, on-demand cleaning service requires data—user feedback, traffic data, and cleaning staff check-in times—to shift from fixed schedules to responsive service. With Taqt, you can harness these data points and enhance the user experience.

Encouraging User Feedback and Appreciation

To improve user engagement, transparent communication is essential. That’s why the Taqt One device displays the cleaning staff’s last visit in real-time. This transparency encourages users to report issues and demonstrates everyone's commitment to cleanliness, even if conditions are temporarily less than ideal. It’s an honest and visible way to highlight your team’s efforts.

Recognizing Your Team’s Work and Improving Culture

This level of information also helps facility managers showcase the work of their cleaning staff and provides an opportunity for communication that highlights their contributions.

💡 Visit our booth 1156 at the ISSA Show North America to see how you can transform your building’s occupants into active participants in maintaining cleanliness.