In the cleaning industry, proving that a cleaning task has been completed is important for both clients and cleaning companies. Without a reliable way to confirm that a job has been done, it can be difficult to maintain trust and easier to create misunderstandings. Fortunately, there are simple solutions to make this process easier and more accurate.
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Here are three practical steps to improve proof of service:
1. Use digital tools instead of paper
Many cleaning companies still rely on paper forms or verbal reports to confirm that cleaning tasks have been completed. A more reliable approach is to use digital tools. Cleaners can log their work directly into a digital system, making it easy to track when and where tasks were finished. This reduces errors and provides a clear record that can be accessed at any time.
Paper forms for proof of service are costing you more than you think: here's why.
2. Implement clock-in/clock-out systems
A simple way to prove that cleaning tasks were completed is by using an effective clock-in/clock-out system.
Clock-in/out devices
For example, devices in restrooms or other areas can automatically log when cleaners enter and exit with the help of an NFC or BLE tag. These systems provide a timestamp that shows exactly when the work was done, eliminating confusion about whether a task was completed and eliminating the risk of human error.
Secure QR codes
If you'd prefer to allow your team to scan a QR code as proof of service, this can be an effective method too - provided you use the right tools.
Paper QR codes can sometimes be manipulated, allowing anyone to simply take a picture of the code and use it later. This creates a leak in the tracking system, leading to inaccurate records and potential fraud.
Taqt rolling QR codes offer a simple yet effective solution. These QR codes refresh automatically every 10 minutes, ensuring that the code displayed at any given time is unique and time-sensitive. After the 10-minute window passes, the previous code expires and is no longer valid. This eliminates the possibility of someone using an outdated code to falsely log service completion. By using these dynamic codes, companies can prevent fraud, keep track of cleaning tasks accurately, and ensure that each service is logged in real time.
3. Set up real-time alerts for missed tasks
To make sure all tasks are completed as scheduled, automatic alerts can notify supervisors if something is missed or delayed. If a task is not completed as scheduled, managers can be notified immediately. This way, problems can be addressed right away, ensuring clients are satisfied with the service provided.
The Taqt platform offers automatic alerts that notify supervisors if a task has been missed or delayed. Users can view real-time data through the platform, making it easy to monitor cleaning progress. If a cleaner arrives on-site or if a scheduled cleaning is missed, SMS alerts are sent instantly to the manager. This immediate feedback helps resolve any issues quickly, ensuring that clients are always satisfied with the service provided and that cleaning teams can be more responsive to the needs of the facility.
Set your business up for success
By embracing digital tools, check-in systems, and automatic alerts, cleaning companies can ensure reliable proof of service, streamline operations, and build client trust by providing clear, accurate records of completed tasks.
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